Last updated: 25/02/2025
Property Hive endeavours to provide a high quality service and offers a 30 day money back guarantee to ensure customer satisfaction. Please review our refund terms below.
New subscribers may opt to receive a 7-day free trial before being billed (please note that trials are only available on a one site license).
If you do not cancel before the trial ends, your payment method will be charged for the selected subscription plan.
Once billed, you are eligible for a full refund within the first 30 days under our money back guarantee.
You may request a full refund within 30 days of your first paid billing date.
Refunds will be issued to the original payment method within 5-10 business days after approval.
Refunds are not available beyond the 30 day money back guarantee period.
For renewals, there is a 14 day grace period after a renewal is charged in which a refund can be obtained.
Please contact us before initiating a dispute to discuss a reasonable resolution.
Chargebacks should only be filed for fraudulent transactions. If you file a chargeback in violation of our policy, we will submit evidence to dispute it.
We reserve the right to provide all relevant evidence, including your agreement to these terms, usage logs, and prior communication, to dispute any fraudulent chargebacks.
If you have any billing concerns, please contact us first at info@wp-property-hive.com.
By agreeing to these terms, you acknowledge that initiating a dispute without first contacting us to resolve the issue may result in the termination of your account and future service eligibility.
To request a refund, contact info@wp-property-hive.com with your account details and reason for the request.
