At a glance

• The Property Hive Locrating integration now supports Locrating’s new SEO, GEO & AI API.
• You can now add local area info and structured data directly to your property listings.
• The new functionality requires access to Locrating’s paid Professional package, with additional API charges.
• Already using Locrating? Find out how to get started below.

Buyers and tenants have much more to consider than just price, property type and bedrooms when searching for their next home.

What are the local schools like? Is there a train station nearby? How far is the nearest supermarket? Are there parks and green spaces within walking distance?

These are all things that can have a huge impact on someone’s daily life and ultimately influence whether a property is right for them.

Providing this information on your property listings is therefore a bit of a no brainer. The trouble is that researching it all, writing it up and keeping it accurate across potentially hundreds of properties can be a time-consuming task.

Thanks to Locrating’s new SEO, GEO and AI API, Property Hive users can now automatically add detailed, property-specific local area information to their listings, giving visitors a better understanding of what’s nearby while also providing useful context for search engines and AI-powered search tools.

The latest version of our Locrating add on supports this new functionality, so let’s take a closer look at what’s changed.

Our Locrating integration: what’s changed?

If you’ve not come across Locrating before, they’re a UK-based company specialising in local area information, particularly schools, catchment areas and local amenities.

We first integrated with them back in 2019, allowing Property Hive users to display interactive school maps, including Ofsted ratings and other useful school information, directly on their property listings.

It’s been one of our most popular integrations ever since, and we’ve expanded it along the way to support more of Locrating’s offering, including broadband speeds, sold prices and other useful local insights like flood risk maps and local transport information.

Until now, this information has been displayed on your property listings through an embedded Locrating widget. That’s still possible, but the latest updates mean you can opt for Property Hive to take detailed, written local area content from Locrating and add it directly to your property pages as content or structured data behind the scenes.

More useful information for people viewing your properties

Imagine somebody viewing a property on your website who wants to know a little more about the area before arranging a viewing.

They might be interested in nearby schools, how easily they could get to work or whether there’s a supermarket within walking distance. Normally, finding all of that out could involve several separate searches.

With Locrating’s new API, much of this information can be displayed directly on the property listing they’re already viewing.

And we’re not talking about a generic description of the town or a simple list of nearby amenities. The API generates properly written content based on the location of the individual property.

Here’s an extract from a real example provided by Locrating:

There are seven good or outstanding primary schools within two miles, including Slade Primary School and Attached Unit for Children with Hearing Impairment (rated good by Ofsted) around an 11-minute walk, and Cage Green Primary School (rated good by Ofsted) around a 14-minute walk.

And it doesn’t stop at schools. Locrating can also provide information about estimated school catchments, nearby transport connections, shops, healthcare facilities and other local amenities.

That’s the sort of information somebody might otherwise spend time researching across several different websites, now available alongside the property they’re considering.

For buyers and tenants, it means having more of the information they need in one place. For estate agents, it’s an opportunity to provide more informative property listings without having to research and maintain all that information manually.

Helping search engines and AI understand your properties

There’s another interesting benefit to this latest update.

The way people search for property is changing. Traditional searches such as “3 bedroom houses for sale in Rugby” are increasingly being complemented by more conversational questions, particularly as AI-powered search tools become more widely used.

For example, someone might ask:

“Find me a family home in Warwick near highly rated primary schools.”

For a search system to identify relevant properties, information such as price, location and number of bedrooms is a very useful starting point. But a question like this also requires an understanding of what’s around the property.

This is where structured data, commonly referred to as schema, comes in. Structured data is a way of describing information on a web page in a format that machines can understand more easily.

Building on Property Hive’s existing schema support

Property Hive already supports RealEstateListing schema when Yoast SEO or All in One SEO is active. This identifies important information about your properties, including their price, location, bedrooms and other details.

The latest Locrating integration complements this by adding structured information about the area surrounding each property.

Alongside the written content, Locrating’s API returns JSON-LD structured data identifying individual nearby locations, including schools, transport connections, shops and healthcare facilities, together with details such as their names, distances and relevant ratings or descriptions.

It also provides structured questions and answers about the surrounding area, covering things such as nearby schools, estimated catchment areas, transport links and local amenities.

Property Hive adds this structured data to your property pages, making it available to search engines and other systems that can process it.

Will this help my properties appear in AI search?

Potentially, but it’s important to be realistic about what structured data can and can’t do.

Google explains that structured data helps it understand the content of a page, but even correctly implemented markup doesn’t guarantee a particular appearance in search results.

The same principle applies to AI search. Different platforms gather, interpret and present information in different ways, which means there’s no single formula that will guarantee your properties appear in AI-generated answers. We wish there was!

But that doesn’t mean there aren’t things you can do to put yourself in a better position. Much like traditional SEO, getting the foundations right is incredibly worthwhile. Making sure your property information is accurate, detailed, well organised and accessible gives search engines and AI systems more useful information to work with.

Structured data is one part of that, and Locrating’s new API helps by adding more context about each property’s surroundings.

It’s not a magic switch for AI visibility, but it is another practical step towards making your property listings easier to understand and better prepared for the way people are beginning to search.

How to get started

The Property Hive Locrating integration is free to use, although you’ll need a paid subscription with Locrating to access their new API.

If you’re already using our Locrating add on, the new functionality is supported in the latest release.

Here’s what you’ll need to do:

1. Update your Locrating add on: Make sure you’re running the latest version of the Property Hive Locrating add on.
2. Arrange access with Locrating: Contact Locrating to enable their new SEO, GEO and AI API on your account.
3. Open your Locrating settings in Property Hive: Here you’ll find the new local area information options.
4. Choose what to display: Enable the relevant content and structured data output for your property listings.
5. Check a property on your website: Visit a property listing to see the new local area information in action.

A quick note about displaying the content

If your property descriptions already include information about nearby schools, transport links and local amenities, it’s worth checking how Locrating’s new content will fit alongside that. You don’t want to end up repeating the same information or making your property pages unnecessarily cluttered.

You can choose whether to display the written HTML content, so we’d recommend trying it on a few property listings first and seeing what works best for your website.

Access to Locrating’s new API is available to customers on their Professional package and is subject to additional charges. You’ll need to arrange this directly with Locrating before using the new functionality.

If you’re already using Locrating, take a look at the latest add on update and speak to their team about enabling the new API.

The post Help AI search understand your property listings with Locrating appeared first on Property Hive For WordPress.

No two estate agencies work in quite the same way. We have Property Hive users across different countries and property markets, from independent agents to businesses with multiple offices.

Over the years, we’ve added more tools, features and ways to customise Property Hive. That gives estate agents and developers the freedom to build a setup that suits them.

But when you’re installing Property Hive for the first time, you probably don’t want to spend ages figuring out which settings you need and where to find them.

That’s why we’ve introduced a new onboarding wizard. It takes you through a few simple questions, gets the important settings in place and helps you get started without having to figure everything out on day one.

Get set up in six simple steps

When you activate Property Hive for the first time, you’ll now have the option to complete our new onboarding wizard.

It walks you through six steps, bringing together the key settings and decisions in one place.

Here’s what you can do:

• Choose your property sectors. Whether you work in residential sales, lettings, commercial property or a combination of these.
• Set your country. Property Hive will apply the appropriate currency and regional settings.
• Add your office details. Enter your main office’s address and contact information.
• Choose how you’ll use Property Hive. Import properties from your CRM, use Property Hive as your CRM, upload properties to portals or simply get your property website set up for now.
• Connect your subscription. Already have a Property Hive subscription? Add your licence key. Otherwise, you can continue with the free version or start a free seven-day trial to explore the paid features.
• Add demo data. Bring in sample properties, contacts and other records so you can explore how Property Hive works before adding your own.

Once you’ve worked through the steps, you’ll have the basics in place and can start adding properties, exploring your settings or finding out more about connecting your CRM.

Start with what you need

We’ve deliberately kept the wizard focused on the things most people need when they’re getting started.

Property Hive has plenty of other settings and ways to customise how things work, but you don’t need to figure all of those out on day one.

If all you need right now is a property website, that’s fine. If you’re connecting an existing CRM or want to use Property Hive to manage your agency, the wizard helps you get started with those options too.

And nothing’s set in stone. You can revisit your settings, add more tools and change how things work whenever you need to.

The idea isn’t to make every Property Hive setup work the same way. It’s simply to make those first steps a little easier.

Ready to build better?

You’ll find the new onboarding wizard in the free Property Hive plugin when you activate Property Hive for the first time.

You can follow the steps to get everything set up, or skip the wizard if you’d prefer to do things yourself.

Either way, you’ve got all the usual Property Hive tools and settings ready when you need them.

Get started with Property Hive

The post Introducing the new Property Hive onboarding wizard appeared first on Property Hive For WordPress.

Say someone spots a For Sale board and wants to know more about a property. Chances are, their phone comes out next. They might search for the address, head to a property portal or start looking through the agent’s website. But what if their physical location could do some of the work for them?

That’s the idea behind Visi.homes from VisiProperties. It uses location to help people find out more about the property they’re standing outside, along with other available properties nearby.

And with our new Visi.homes add on for Property Hive, agents can now add that experience to their Property Hive website too.

What is location based property search?

Location based property search uses someone’s current location to show them relevant properties nearby.

When using Visi.homes, someone visiting an estate agent’s website on their phone can share their location. Visi.homes can then show them details of the property they’re standing outside, along with other available properties in the surrounding area.

How does Visi.homes work?

Visi.homes brings location-powered property discovery into an estate agent’s website.

Visitors can access it directly through the website on their phone, or via a QR code on For Sale and To Let boards. This gives anyone who spots a property while they’re out and about a quicker way to find out more.

It’s worth knowing that there’s no need for a different QR code on every property as VisiProperties provides one agency-wide code that can be used across all of an agent’s boards.

Once someone accesses Visi.homes they can explore the property they’re standing outside, see other available properties nearby and continue their search through the agent’s website.

Visi.homes provides an agent admin portal, including interactions reporting, helping agents understand how people are engaging with their boards and moving from the physical world to their website.

How does Visi.homes work with Property Hive?

We’ve built a Visi.homes add on to give Property Hive users a straightforward way to add Visi.homes to their existing website.

You’ll need a Visi.homes subscription and the embed code supplied by VisiProperties. From there, setup is pretty simple:

1. Install the Property Hive Visi.homes add on.
2. Add your Visi.homes embed code in the Property Hive settings.
3. Save your changes.

Property Hive then adds the Visi.homes experience to your website.

There’s no bespoke integration to build. Just another tool you can add to your Property Hive setup if you want to use it.

Why use location based property discovery?

If someone is standing outside a property, that means they’re already in the area and interested enough to find out more. Giving them an immediate way to explore what’s available makes it easier to act on that interest there and then.

They might love the property or they might think it’s completely wrong for them. But they’re interested enough to find out more, and that’s where location becomes useful because there may be another property nearby which is suitable for them.

The benefit for agents is that it creates another route from physical marketing into their own website and gives people a way to keep exploring other properties while their interest is there. It also makes board activity a little more measurable, meaning agents have a better idea of how people are interacting with their boards and what happens next.

Want to try Visi.homes?

VisiProperties is currently offering Property Hive users the first month of Visi.homes free. Once your account is set up, they’ll provide the embed code you need to connect it to Property Hive.

Find out more about Visi.homes

View the Visi.homes add on for Property Hive

The post How can estate agents use location to help people discover properties? appeared first on Property Hive For WordPress.

We’ve been doing a lot of work on the Property Hive brand recently and wanted to share how that happened, what we learnt and why we made the decisions we did.

Why we decided to rebrand Property Hive

In September 2025, almost 12 months to the day, it dawned upon us that we were lost.

We were adding a new page to the website when we realised we didn’t have a clear direction for how it should look, feel and sound. As Property Hive had grown, so had the website, and we’d ended up making decisions page by page rather than from a solid set of foundations.

And it wasn’t just the website. We’d reached the same point with social media, newsletters and everything else. We needed a much clearer sense of how Property Hive should look, feel and sound wherever it showed up.

It was Laura who claimed we were missing the foundations and, looking back now, boy was she right. We knew who we were and what we stood for, but we didn’t have a clear way of translating that into how Property Hive looked, sounded and communicated.

Finding the idea at the heart of Property Hive

Before designing anything we needed to strip it right back and do some self-reflection. We had a workshop with Keith at Lark Design who carried out the branding and focused on what sits at the core of Property Hive, our values, current challenges, and our audience.

This was a really valuable step and not one in 10+ years we’d ever taken. It’s easy when building software to just build features and do the “cool stuff” but these workshops made us forget about the product, forget about the day to day, and take a step right back.

The values we identified and wanted the new branding to reflect were:

Let’s look at these in a bit more detail:

Passionate – We genuinely care about Property Hive, the people who use it and making it better. More than 10 years in, we’re still excited about what we’re building and where we can take it.

Authentic – What you see is what you get with Property Hive. We’re a small team, we’re open about how we work and we try to make decisions for the right reasons.

Personable – We’re not a huge corporation and we don’t want to behave like one. We get to know our customers and, when you get in touch, you’ll speak to the same small team of people.

Innovative – We’re always looking at how technology can make Property Hive more useful, whether that’s improving what already exists or exploring completely new ideas. We don’t build things for the sake of it though. They have to solve a real problem.

Enabling – Property Hive gives estate agents and web developers the foundations to build a property website without dictating what that website has to be. You can customise it, choose the tools you work with and keep control of your website and data.

A new logo for the next chapter

Take a look at our new logo. What do you see?

For us it represents a number of things:

A heart – Going back to that first value above, passion. It represents a love for what we do.

Boxes – A nod to the open-source nature of Property Hive and its modularity.

A block of buildings – Being property related it makes sense to have a nod to properties in the logo too.

Oh, and of course, not forgetting the hexagons. What would a hive-related company be without some kind of hexagon in their logo?

Owning yellow

If you run a company with ‘hive’ in the name you also kind of have to go for black and yellow. We tried different colours but it just didn’t feel right. We didn’t want to look like every other software company and go for blue, so back to yellow it was.

The trouble with yellow? It’s a damn hard colour to work with. You don’t want it too bright that it shouts ‘danger’, but not too dark that it starts to look murky. The yellow we’ve opted for is warm and inviting.

Making the language simpler

When you know your product inside out, it’s easy to assume people’s prior knowledge and their technical expertise.

We teamed up with Sophie at Yarn to handle our copywriting who, again, pushed us outside of our comfort zones in a number of workshops and forced us to explain, in layman’s terms, what Property Hive is about and what the product does.

We explained to Sophie that one challenge we’ve always experienced is that we essentially have two audiences: estate agents and web developers, of all differing technical expertise. We needed to find a way to speak to them both.

With this information she helped us to identify, articulate and develop our brand voice. One that would work across the entire site without overcomplicating matters or getting too technical. Just clear, digestible language.

For the agents and developers, we created two specific pages which speak directly to them using their language.

Becoming more personal

Going back to our third value, personable, this was one of the most important things we wanted to get across in the new branding.

To achieve this we invested in great photography. We had a number of photoshoots with Claire at In Her Wildest Dreams to really capture who we are as a team, our customers, and the local area.

These images are used throughout the site, helping put real faces to Property Hive and giving you a better sense of the people you’ll be working with.

We firmly believe that people want people. Especially in an age of faceless companies and AI-generated content, showing the real people behind Property Hive felt more important than ever.

Videos

We also knew we wanted to use more video. Property Hive can be difficult to explain in words alone, and sometimes it’s much easier to show what it does.

Credit to Conor Kershaw for the motion design in the videos on the homepage and import properties page, and the developer video shot with Sam Sayer at DeType.

Conclusion

Now that the foundations are in place, it feels like our brand has finally caught up with Property Hive. We know how we want to show up, our messaging is clearer, and everything feels much more like us.

So that’s how we got here. What do you think? We’d genuinely love to hear what you make of it, so get in touch.

Steve, Laura and the Property Hive team

The post The inside story of our rebranding journey appeared first on Property Hive For WordPress.

Thankfully, there’s a quicker way. Simply provide your XML feed URL and Property Hive will analyse the data structure, identify the available fields, and automatically suggest the mappings needed to import your property listings into WordPress.

The result? Faster setup, fewer manual tasks and your properties imported into WordPress in much less time.

How to import properties into WordPress using XML

If you’re looking for a way to import properties from your CRM into WordPress using XML, you’re in the right place.

Property Hive supports property imports in the XML format, allowing you to pull property data into WordPress directly from an XML feed URL. Simply create a new import, add your XML feed, map the fields and run the import.

Better still, Property Hive uses AI to automatically suggest the field mapping rules for you, significantly reducing setup time.

Ready to import properties using XML?

Start your free 7-day trial of Property Hive and see how quickly you can configure XML imports with AI-powered field mapping.

Start your free trial 

What is XML?

XML is a standard format used to exchange data between systems. In the property and real estate industry, many CRMs, property management systems and real estate software platforms export property listings as XML feeds.

Each feed contains structured information about every property, allowing websites to stay automatically up to date. Typical XML fields include:

• Price
• Address
• Property type
• Bedrooms
• Bathrooms
• Description
• Images

Whether you’re importing residential, commercial or rental properties, XML remains one of the most common formats for transferring property listings from business software into WordPress.

How do XML property imports work?

When you create an XML import, Property Hive reads the data from your XML feed and imports it into the correct Property Hive fields.

It sounds simple enough, but unfortunately there’s a catch… Every CRM structures its data slightly differently.

For example, one CRM might use:

bedrooms

Another might use:

bedroom_count

Another might use:

beds

All three mean the same thing but Property Hive needs to know where that information belongs.

That’s where field mapping comes in. In other words, Property Hive needs instructions that tell it where each piece of data belongs.

What are field mapping rules?

Field mapping rules tell Property Hive how to interpret the data in your XML feed.

A field rule essentially says: “Take data from this XML field and save it to this Property Hive field.”

Without these rules, Property Hive wouldn’t know which XML field contains the property price, which contains the description, or which contains the number of bedrooms.

Field mapping is an essential part of configuring any property import.

Why is creating field rules manually a pain?

Large XML feeds can contain dozens or even hundreds of fields. Manually reviewing every field and creating mapping rules takes time and increases the chance of mistakes.

That’s exactly why we built automated field rule suggestions. Instead of manually creating rules one by one, Property Hive will do the heavy lifting for you.

How does Property Hive’s AI field mapping work?

Property Hive can now analyse your XML feed and automatically suggest field mapping rules.

The AI reviews:

• XML field names
• Common property industry terminology
• Existing Property Hive fields

It then generates suggested mappings that can be reviewed before saving.

Importantly, you remain in full control. Every suggestion can be:

• Accepted
• Edited
• Removed
• Supplemented with additional rules

As a result, most XML imports can be configured in seconds rather than minutes.

A step-by-step guide to import properties into WordPress using XML

Once you have access to an XML feed from your CRM, property management system or real estate software, Property Hive makes it easy to import properties into WordPress.

Here’s how it works in practice:

Step 1: Create a new import

Firstly, navigate to ‘Property Hive > Import Properties’.

Then click ‘Create New Import’.

Step 2: Choose XML as the import format

After that, select XML from the available import formats.

Step 3: Enter your XML feed URL

Now, paste your XML feed URL into the import configuration and click ‘Fetch XML’.

Property Hive will inspect the feed and identify the available fields.

Step 4: Automatically generate field mapping rules with AI

Next, scroll down to the ‘Additional Field Rules‘ section and click ‘Automatically Suggest Field Rules‘.

Property Hive will analyse your XML feed and generate suggested mappings automatically.

Step 5: Review the suggestions

Lastly, now review the suggested field mappings.

You can:

• Accept them as-is
• Edit individual mappings
• Add additional rules
• Remove suggestions you don’t need

Finally, once you’re happy with the suggested mappings, save the import and run it.

That’s all there is to it. With Property Hive, importing properties from an XML feed takes just a few minutes.

A better way to import properties

Whether you’re importing from a CRM, XML feed, CSV file, JSON feed or API, Property Hive makes it easy to bring property data into WordPress.

Start your free 7-day trial today and try it with your own XML feed.

Try Property Hive for free for 7 days

The post How to import property listings from an XML feed into WordPress (with AI-powered field mapping) appeared first on Property Hive For WordPress.

With this newly released feature, you can now export property enquiries directly from your website into the Alto CRM. This removes the need for manual data entry and helps ensure no leads are missed.

In short, it creates a smoother, more connected workflow between your website and your CRM.

What’s new in the Property Hive Alto integration?

Property enquiries submitted through your website can now be automatically synced with Alto CRM.

This means that when a potential buyer or tenant submits an enquiry about a property, the system instantly sends their details to your CRM. From there, your team can follow up, track activity, and nurture the lead without any manual input.

Why this integration matters

Save time on manual tasks

Manually handling enquiries might not seem like a big task at first. However, it quickly adds up, especially when you are dealing with a high volume of leads.

Without this integration, your process probably looks like this:

• An enquiry comes in via your website
• You receive an email notification
• You log into your CRM
• You manually create a new contact or lead
• You copy and paste the details across

You’ve got better things to do than repeating that process dozens or even hundreds of times each week. 

With the integration enabled, the process becomes much simpler and time efficient:

• An enquiry comes in
• The system automatically adds it to your Alto CRM
• The lead is ready for immediate action

Because of this, you eliminate duplication, reduce delays, and minimise the risk of human error.

Improve data quality and follow up

Automation doesn’t just save time—it also improves consistency across your data.

By sending enquiries directly into your CRM:

• You reduce the risk of missed or forgotten leads
• Your data remains clean and standardised
• Your team can respond faster while interest is still high

In addition, because everything is stored in one central place, your team stays aligned and better informed when managing enquiries.

How to enable Alto enquiry sync in Property Hive

You can enable this feature within your WordPress dashboard by navigating to:

Property Hive > Settings > Features

Once enabled, a new settings tab will appear under:

Property Hive > Settings > Vebra Alto Enquiries

Here, you can enter the details provided by Alto to complete the setup.

After that, all property enquiries submitted through your website will continue to be captured as normal. You will still receive email notifications; however, the system will also automatically push each enquiry into your Alto CRM.

Not using Property Hive yet?

If you’re looking to import your properties from Alto into WordPress and keep your enquiries in sync, Property Hive is the way to do it.

Read more about importing properties from Alto and getting started with Property Hive here.

The post Sync enquiries from Property Hive to your Vebra Alto CRM appeared first on Property Hive For WordPress.

As of version 2.2 of Property Hive, the Template Assistant add on has been removed and it’s functionality merged into the core plugin.

What is the Template Assistant add on?

Property Hive has always had an extra add on available called Template Assistant. This add on was separate to the core plugin and was primarily intended to support with basic frontend styling.

When it was built it contained functionality regarding:

• Search result layouts
• Control over search forms and the filters that are included
• Flags allowing you to display the availability over thumbnails

As time went on, other features were added such as:

• Additional fields allowing you to create extra fields we didn’t have by default
• Text substitution giving you the ability to change words and labels throughout the plugin (e.g. rename ‘Offers’ to ‘Note of Interest’)

Let’s take a look at what’s changed in version 2.2 of Property Hive:

What’s changed?

Template Assistant tab remains for now

If you have previously had the Template Assistant add on active, the settings tab will remain for now. Here you’ll now find a temporary page with instructions and links on how to find the functionality that’s moved:

New ‘Frontend‘ settings area

Settings related to ‘Search Results‘, ‘Search Forms‘ and ‘Flags‘ are now under a new settings tab called ‘Frontend‘. This is where all website and styling related options will now live.

New ‘Field Manager‘ settings area and ‘Custom Fields‘ renamed

Previously, ‘Custom Fields’ have been accessed from the settings area of the core plugin. ‘Custom Fields’ (now ‘Field Values’) is where you customise the values that show in dropdowns, such as property type and status.

‘Additional Fields‘ appeared separately as a feature in the Template Assistant add on. ‘Additional FIelds’ is where you can add additional fields to any record in Property Hive.

In order to simplify things we’ve merged the settings relating to field management together into a new tab in the settings area called ‘Field Manager‘. Here you’ll find the Custom Fields functionality from the core plugin (renamed to ‘Field Values‘), as well as the ‘Additional Fields‘ feature from the Template Assistant.

In summary, anything related to customisable fields now lives under the ‘Field Manager‘ settings tab.

‘Text Substitution‘ moved to the ‘General‘ settings

Last but not least, the text substitution feature has been moved to the ‘General‘ tab:

Why change this?

Most sites have Template Assistant installed

We found that most sites that have Property Hive installed, also have the Template Assistant installed as well. That’s because the features included in Template Assistant are essential core features that help getting up and running with Property Hive.

We can put functionality where it belongs

We’re holding our hands up and admitting that some functionality shouldn’t have gone into the Template Assistant. Additional fields and text substitution, for example, aren’t template related and apply to the plugin as a whole. These changes mean we can put features in a more logical place where they feel more at home.

Big things are coming

These changes also mark the start of some exciting improvements coming up over the next few months. This task of merging functionality into the core plugin sets us on a good footing to power ahead with the fun stuff.

One less plugin for you to worry about

If nothing else, it’s one less plugin to have installed on your site that you need to keep updated.

How do I benefit from this?

It’s easy. Simply update to the latest version of Property Hive, version 2.2.

When you update, we’ll automatically deactivate the existing Template Assistant add on if it’s currently active.

Once you’re up to date, you’ll find all of the new and moved functionality ready to go.

The post Template Assistant is now part of the Property Hive core plugin appeared first on Property Hive For WordPress.

If you’re importing properties from an XML feed, our guide explains how to configure field mappings and use AI to speed up the process.

Sticking with that theme, we’ve just released version 3.0.32 which gives you even more control over how frequently the feeds automatically run.

When creating an import you’ll now have the option to choose the exact number of minutes, hours, days or weeks between imports running:

Depending on how often your property stock updates, how many properties you have, and the CRM you’re importing from, you can now set this accordingly.

This level of customisation means you can get on with other stuff safe in the knowledge that your property imports are in hand, and everything’s up to date.

If you have a Property Hive Pro subscription you’ll be able to update to this latest version of the Property Import add on straight away through WordPress. If you’re new to Property Hive, why not see what all the fuss is about and give our 7  day free trial a whirl?

The post We’re giving you more control over import frequency appeared first on Property Hive For WordPress.

Since then, things have moved on and they now have a new API available to use. We’re pleased to announce that, in line with this, we’ve now updated the Property Import add on to support this new API.

The new API integration has improved capabilities over the old XML feel including pagination and filtering.

How to import properties from Property Finder UAE to WordPress

Step 1: Install the Property Hive Property Import add on

Step 2: Navigate to ‘Property Hive > Import Properties‘

Step 3: Click ‘Create Import‘

Step 4: Enter your Property Finder API Key and API secret. To get these, open the PF Expert application and navigate to the ‘API Credentials‘ section under the Developer Resources tab in the left sidebar. From here, you can generate a new API key and API secret. Be sure to use the type as ‘API Integration‘.

With the import now created your properties will feed automatically from Property Finder, ready for displaying on your website.

Property Hive Pro users can use this functionality straight away. For new users, we offer a 7 day trial.

The post Import Properties From Property Finder UAE Using Their API appeared first on Property Hive For WordPress.

From the 7th April, all support requests will be submitted through a support form on our website. Our current support email address will be deprecated from this date.

This post explains what’s changing, why we’re doing it, and what the new process will look like for you.

Why we’re making this change

Until now, most support enquiries have come directly to our general support email inbox. Whilst this has served us well, email support has limitations such as:

• Important details are often missing in the first email
• We spend time going back and forth gathering context
• It’s harder to prioritise effectively
• We have less visibility of common issue patterns

Gathering the right information from the start will allow us to deal with your requests more effectively. The information you submit will help us to route enquiries, prioritise support consistently and improve security when site access is required.

What’s changing

• Support requests will only be accepted via our online support form
• Our current support email address will be deprecated
• Direct emails to our new support inbox will not be received
• You may still receive replies from our support email address if you’ve submitted a request through the form but new enquiries must begin there

What’s not changing

• The scope of support we provide
• Our commitment to resolving technical issues
• Our tone or responsiveness

If anything, this change should help us assist you more efficiently and with clearer context from the outset.

How the new support process works

The form guides you through a few short steps so we can understand your request properly.

Depending on the type of enquiry (Support, Billing/Account, or Sales), you’ll be asked to provide:

• Your subscription or licence details
• The website URL in question
• The area of Property Hive the issue relates to (Core, Imports, Exports, Add-ons, etc.)
• A clear title and description
• Optional attachments such as screenshots or logs

Providing this information upfront means we can focus immediately on diagnosing the issue rather than gathering basics.

If you email the support address with a new request you’ll receive an automatic reply directing you to the form.

Ongoing conversations will still happen via email

Once your support request has been submitted and a ticket has been created nothing changes about how we communicate going forward.

You can:

• Reply to our responses by email as usual
• Include other people (such as developers or colleagues) in the conversation
• Continue the discussion without logging in anywhere

Accessing Your Website for Diagnosis

As part of this update, we’re also tightening how site access is handled. Where access to your WordPress admin area would help us diagnose an issue, we now ask that you create a temporary login URL. This is a simple process which you can find guidance on in our documentation.

This allows you to create secure, time limited access without sharing permanent credentials.

We will:

• Use access for diagnosis purposes only
• Not make changes to your site
• Provide clear instructions or snippets for you to implement where required

This approach improves security for both you and us.

Support tickets in your account area

If you’re a Property Hive customer with an account you’ll still be able to submit and view support tickets from within your account area.

This remains an optional convenience and isn’t required for developers, agencies, or third parties working on a site.

How this helps you

By submitting requests through the new form, you should notice:

• More efficient initial responses
• Fewer follow up questions asking for basic details
• Better continuity when multiple people are involved in the same site
• Clearer tracking of issues and resolutions

It also helps us spot trends and improve documentation, features, and add-ons based on real usage.

When this will happen

The official transition date is the 7th April but we’d encourage you to begin using the support form from today.

If you have any questions about the new process, or feedback on how it works, we’d love to hear from you.

Thanks for your continued support and for helping us make Property Hive better for everyone.

The post We’re Updating How Support Works at Property Hive appeared first on Property Hive For WordPress.